PAYMENT & POLICIES
PAYMENT
We accept credit, debit, and HSA cards and cash. West Nashville Psych Associates can also provide you with a super bill so you can file for out-of-network reimbursement from your insurance company. You may wish to contact your insurance provider for information about your benefits and the specifics pertaining to your deductible. Payments need to be made at the time of your appointment.
COSTS
We schedule most initial appointments for one hour and most follow-up appointments for twenty minutes. The initial evaluation is $240 and follow-up appointments cost $110. We may also charge a $50.00 administrative fee for tasks including GeneSight workup, writing letters and FMLA paperwork. Please note we do NOT complete disability assessments.
POLICIES
Cancellation policy: Appointments must be cancelled at least 24 hours before a scheduled appointment, and must be done by notifying the provider by email or Spruce, (not confirming an appointment reminder does not cancel the appointment). Patients will be responsible for the full cost of any missed appointments.
Controlled substance policy: Use of controlled substances is closely considered and strictly monitored. We will not necessarily continue controlled substances prescribed by past providers. Please be aware we are able to give only a limited number of refills. Lost or misplaced prescriptions cannot be refilled. Please also be aware that we do not diagnose Adult ADHD, but in limited cases may treat ADHD with evidence of a formal diagnosis. We work closely with Dr. Robert de la Torre who can provide psychological testing.
Medication refills: Refills are normally given at the time of your appointment. In certain circumstances you may contact us to refill a prescription for a non-controlled substance. Please leave a very precise message on our secure line, including your name, date of birth, exact name of medication (include XR if appropriate), medication strength (number of mg), how many times you take the medication daily and your pharmacy phone number. Please also leave your own phone number in case we have any questions.
Medication changes: Any consideration of medication changes must be done during the follow up visit, where we can fully appreciate your current needs. We will work with you to schedule a return appointment in a timely manner where we can can communicate directly and make appropriate decisions together.
Independent Practice: At West Nashville Psych Associates we operate as a group of privite mental health practitioners practicing independently of each other. We are not responsible for the actions or omissions of any other practitioner who works under the group name of West Nashville Psych Associates.
Privacy: At West Nashville Psych Associates you will at all times be treated with dignity and respect. The information you give us will be held in the strictest confidence, except in certain circumstances as dictated by Tennessee law and HIPAA regulations. The provider may breach confidentiality only in cases where an individual is considered to be a risk to self or others, in cases of abuse or neglect, or in some legal proceedings. To view more about our privacy policies please click the button below.
COMMUNICATING WITH YOUR PROVIDER
Our state-of-the-art technology ensures that all communication with West Nashville Psych Associates is fully HIPAA secure. The Spruce App allows clients to easily and securely communicate with their provider to request refills, schedule visits or ask questions. You may also contact your provider by phone or email: Please see the contact us portion of this website.
EMERGENCIES
Because of the nature of our practice, we are unable to respond to psychiatric emergencies. You may contact 911, the Tennessee Crisis Hotline at 855-CRISIS-1 (855-274-7471) or go to the nearest emergency room if you are experiencing an emergency.